Contact

We'd love to hear from you. Fill out the form and our team will contact you within 24hrs. Alternatively, give us a call Monday - Friday, 8 am - 5 pm EST. 

Your message has been submitted.
We will get back to you within 24-48 hours.
Oops! Something went wrong.
FAQs

Frequently Asked Questions

Can I get an instant quote for my order?

Yes, you can select your size, material, and quantity to instantly view a quote for your project.

What packaging products can I order from Alpacko?

At Alpacko our custom packaging boxes include Shipping Boxes, Mailer Boxes, and Moving Boxes. They can be ordered in both stock and custom sizes with no minimums. These box styles are perfect for either retail packaging or ecommerce deliveries.

What is the turnaround time on my order?

Our Standard turnaround for most custom packaging orders is around 1-5 business days. These turnarounds do not include transit time (1 - 7 business days depending on your location). Special custom or bulk orders may require a few extra days to get setup and produced. Please note that during extremely busy times of year some orders may take longer to complete. While delivery estimates cannot be guaranteed, all dates shown at checkout are the quickest estimate we offer. If your delivery date is time sensitive, we highly recommend you contact our team to expedite your order.

What happens after I place my order? Do I get a proof before printing?

After checkout, our dedicated team will review your design for any technical concerns and send a proof of your custom boxes to your email within 24 hours. If any changes need to be made, you can send a note directly to our team through the proof page and they'll be happy to help with finalizing your design for printing.

How many boxes can I order?

We do not restrict our customers by minimum order quantities. You can even order just one box! 

How do I design my box?

Once you have specified your order details (i.e., quantity, material and size) we'll send you an Adobe Illustrator file where you can design your box! Once you are satisfied with your design, you will then need to upload it to our website and we'll take care of the rest.